Shipping & Returns

Shipping Policy

Thank you for choosing Gloria's International Grocery Store for your shopping needs. We strive to provide you with exceptional service and ensure your orders are delivered in a timely and efficient manner. Please review the following shipping policy specific to orders within Canada:

1. Shipping Methods: We offer standard shipping for all orders within Canada. Our standard shipping service is reliable and cost-effective, ensuring your items reach you in a timely manner.

2. Processing Time: Orders are typically processed and prepared for shipment within 1-2 business days after the order is placed. Please note that processing times may vary during peak seasons or promotional periods. Once your order has been processed, you will receive a confirmation email with tracking information.

3. Shipping Rates: Shipping rates for orders within Canada are calculated based on the weight and dimensions of the items in your order and your delivery address. You will be able to view the shipping costs associated with your order during the checkout process before finalizing your purchase.

4. Delivery Time: Delivery times for standard shipping within Canada typically range from 3-7 business days, depending on your location. Please note that delivery times may vary for remote or rural areas. Expedited shipping options may be available for faster delivery, with delivery times varying accordingly.

5. Shipping Restrictions: We currently only ship to addresses within Canada. We are unable to deliver to P.O. boxes or international addresses. Additionally, certain items may be restricted from shipping to certain locations due to legal or regulatory reasons. Any such restrictions will be communicated to you during the checkout process.

6. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your delivery online through our website or the courier's website.

7. Shipping Delays: While we strive to ensure timely delivery of all orders, please be aware that shipping delays may occur due to unforeseen circumstances such as inclement weather, natural disasters, or carrier issues. We appreciate your patience and understanding in such situations.

If you have any further questions or concerns regarding our shipping policy for orders within Canada, please don't hesitate to contact our customer service team at sale@gloriasinternational.com or call us at 1 902-329-7541. Thank you for choosing Gloria's International Grocery Store for your Jamaican Grocery needs.

Return & Exchange Policy

Thank you for shopping at Gloria's International Grocery Store. We strive to provide you with high-quality products and excellent customer service. Please review our return and exchange policy below:

All Sales Final: At Gloria's International Grocery Store, all sales are final. We do not accept returns or exchanges for any products unless they are damaged or defective upon receipt.

Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving your order. We may request evidence such as photographs or descriptions of the damage or defect to assess your claim.

If your claim is approved, we will provide you with instructions on how to return the damaged or defective item. Once we receive the item, we will inspect it and notify you of the status of your refund or replacement.

Exceptions: Please note that certain items may be exempt from this policy if explicitly stated at the time of purchase. Perishable goods, such as food items, cannot be returned or exchanged due to health and safety reasons.

Cancellation Policy: Orders cannot be canceled or modified once they have been placed. Please review your order carefully before completing your purchase.

Contact Us: If you have any questions or concerns about our return and exchange policy, please contact our customer service team at sales@gloriasinternational.com or

1 902-329-7541. We are here to assist you and ensure your shopping experience with us is satisfactory.

Thank you for choosing Gloria's International Grocery Store. We appreciate your understanding of our policy.